CCTV Monitoring Executive

Role & responsibilities

Job Title: Revenue Leakage Monitoring Executive (CCTV)

Location: Airport (T1/T2 Terminal)Andheri
Department: Loss Prevention / Retail Operations / Surveillance

Role & Purpose

To monitor retail and F&B outlets at the airport through CCTV systems to identify, prevent, and report revenue leakage, ensuring all transactions are properly billed and business losses are minimized.

Key Responsibilities

CCTV Monitoring & Revenue Protection

• Monitor live CCTV feeds of retail and F&B outlets across airport premises
• Identify instances of non-billing, under-billing, or unauthorized transactions
• Track suspicious activities such as free item distribution, pilferage, or misuse by staff
• Ensure all customer transactions are properly recorded in POS systems

Transaction Verification

• Cross-check CCTV footage with POS billing data
• Identify cash handling discrepancies and report mismatches
• Detect unauthorized discounts, cancellations, or fake refunds
• Monitor high-risk areas like cash counters and billing points

Incident Identification & Reporting

• Prepare and share daily revenue leakage reports
• Highlight suspicious transactions and provide video evidence
• Maintain logs of incidents, observations, and escalations
• Support internal audits and investigations

Coordination & Escalation

• Coordinate with outlet managers, finance, and audit teams
• Escalate critical issues to Loss Prevention / Security team immediately
• Assist in resolving disputes related to billing or customer complaints

System Handling

• Operate CCTV systems, VMS software, and recording tools
• Retrieve and share footage as required for audits or investigations
• Report camera downtime or technical issues

Compliance & Confidentiality

• Ensure adherence to airport security norms and SOPs
• Maintain strict confidentiality of surveillance and financial data
• Follow audit and compliance requirements

Skills & Competencies

• Strong observation and analytical skills
• Knowledge of retail billing/POS systems
• Attention to detail in identifying discrepancies
• Basic computer skills (Excel, reporting)
• Good communication and reporting ability
• Ability to work in 24/7 rotational shifts

Preferred candidate profile

Qualification & Experience

• Graduate Only
• 1 to 4 years of experience in CCTV monitoring / retail audit / loss prevention
• Experience in airport, retail outlets, malls, or QSR chains preferred

Knowledge of revenue leakage control / shrinkage / audit is an advantage