CCTV - Control Room Associate

Role & responsibilities

Roles & Responsibilities

• Monitor CCTV surveillance systems and ensure continuous security coverage.
• Monitor physical access control systems and manage employee, contractor, and visitor access.
• Create, modify, and deactivate access cards and biometric credentials based on approved requests.
• Maintain access control databases, ID card records, and biometric data with accuracy.
• Perform daily monitoring of security alarms, unauthorized access attempts, and policy violations.
• Investigate access discrepancies and coordinate with HR, Administration, and Security teams for resolution.
• Maintain daily access logs, incident reports, and compliance documentation.
• Conduct regular user access reconciliation with HR records and identify exceptions.
• Support internal and external security audits by providing access records and reports.
• Perform routine database backups while ensuring confidentiality and data integrity.
• Conduct virtual real-time monitoring of production and process areas to ensure security compliance.
• Identify and report security risks, tailgating incidents, and unauthorized activities.
• Ensure compliance with company security policies, SOPs, and regulatory requirements.
• Coordinate with vendors for basic troubleshooting and maintenance of CCTV, biometric, and access control equipment.
• Prepare MIS reports and security dashboards using Microsoft Excel.

Preferred candidate profile

• Bachelor's degree in any discipline (preferred).
• 25 years of experience in CCTV monitoring, Physical Access Control, or Security Operations.
• Hands-on experience with CCTV surveillance systems, access control, badge management, and biometric devices.
• Familiarity with access control software, HRMS, and visitor management systems.
• Good understanding of physical security procedures, access governance, and compliance requirements.
• Proficient in Microsoft Excel, Word, and report preparation.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with integrity and professionalism.
• Willingness to work in 247 rotational shifts, including weekends and holidays, if required.
• Ability to respond quickly to security incidents and coordinate with internal stakeholders.
• Good organizational and time management skills.
• Basic knowledge of CCTV, access control, and biometric equipment troubleshooting and maintenance.