Experience
1 - 2 yrs
Salary (CTC)
₹1.8L - ₹2L
Job Location
Kolkata, India
Vacancy
1
Designation
Call Quality Analyst
Job Type
Not specified
Job Description
Greetings from Academy of Vedic Vidya!
We are looking for a Call Audit Executive to evaluate sales calls, ensure quality standards, and provide feedback to improve team performance.
- Profile: Call Monitoring & Quality Analyst
- Location: Kolkata
- Job Type: Full-Time | On-site
- Experience: 1-2 Years
Responsibilities:
- Audit sales calls for quality and compliance.
- Identify performance gaps and provide feedback.
- Prepare audit reports using Advanced MS Excel.
- Analyse call data and recommend improvements.
Requirements:
- 1-2 years of experience in Call Auditing or Quality Analysis.
- Proficiency in Advanced MS Excel (VLOOKUP, Pivot Tables).
- Strong analytical, communication, and listening skills.
- LMS/CRM knowledge is an advantage.
Key Skills:
- Call Auditing
- Quality Assurance (QA)
- Advanced MS Excel
- Data Analysis
- Communication Skills
Apply now to join our team at 9903829070 | b.payel@academyofvedicvidya.com
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