Call Centre Inside sales Manager

Roles and Responsibilities

• Manage a team of inside sales professionals to achieve revenue targets through effective lead generation, conversion, and customer relationship management.
  
• Develop and execute strategic plans to increase sales performance, improve customer satisfaction, and enhance market share.
  
• Collaborate with cross-functional teams to identify new business opportunities, resolve issues, and implement process improvements.
  
• Analyze sales data to optimize workflows, streamline processes, and drive growth initiatives.
  
• Provide coaching, training, and mentorship to team members to develop their skills and knowledge.
  

Desired Candidate Profile

• 10-12 years of experience in BPO/Call Centre industry with expertise in Inside Sales or similar role.
  
• Proven track record of achieving significant revenue growth through innovative strategies and tactics.
  
• Strong understanding of CRM software applications (e.g., Salesforce) for managing customer relationships.
  
• Excellent communication skills with ability to build strong rapport with customers at all levels.

Interested can share their profile on manjul.maheshwari@sarvodayahospital.com