Business System Analyst

Business Systems Analyst

Join an award-winning and talented organisation that delivers world-class workforce solutions. Working

within a dynamic and collaborative team of recruitment, sales, and operations professionals, you will apply

your analytical mindset and problem-solving skills to translate business requirements into system and

process improvements that drive efficiency, scalability, and growth of our business.

What will you be doing day to day?

• As a Business Systems Analyst (BSA), youll play a key role in bridging business needs with

next-generation AI and automation solutions that enhance efficiency across departments, including Sales,

Recruiting, Payroll, Billing, and Finance.

• You’ll collaborate with business users to understand processes, define automation opportunities, translate

requirements into actionable solutions for developers, and ensure smooth adoption across the

organization.

• Serve as the bridge between business users and technical developers. Ensure developers clearly

understand business requirements, workflows, and usability needs to create intuitive, user-friendly

applications.

• Lead Systems Testing and User Acceptance Testing (UAT) to validate that developed solutions meet

business needs, ensure quality delivery, and document any enhancements or issues.

• Create user guides, conduct training sessions, and support end users during and after go-live to ensure

smooth adoption of new tools and processes.

• Gather feedback from end users post-implementation and collaborate with the development team to

optimize features and improve user experience.

Your Experience:

• Experience: 5+ years as a Business Systems Analyst or similar role supporting process automation or

system implementations.

• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or

related field.

• Preferred: Experience working with Gen AI, LLMs, RAG, ML, and Automation frameworks,

low-code/no-code tools, or process automation platforms (e.g., Power Automate, AppSheet, UiPath, or

custom in-house tools).

• Prior experience working as a QA or in Quality Assurance is a big plus
• Understanding of US Staffing or back-office operations (payroll, billing, recruiting) is highly desirable
• Familiarity with AI/automation use cases and their practical business applications.
• Highly organized with strong attention to detail and follow-through.
• Collaborative, proactive, and comfortable working with both technical and non-technical stakeholders.

About Cynet Health:

Headquartered in the Washington, D.C. metro area, Cynet Health is a Joint Commission Certified Workforce

solutions company that helps our clients realize their talent potential through custom staffing & recruiting

solutions. For more information, please visit our website, www.cynethealth.com