Business Process Designer-Hotel and Lodging

Role: Business Process Designer
Location: Bangalore
Experience: 3 to 10 years
Education: 15 years full-time education
Shift: US EMEA

Key Responsibilities

• Analyze, improve, and manage business workflows.

• Engage stakeholders, build rapport, and enable smooth change management.

• Lead PODs/workstreams, allocate work, track deliverables, and mentor team members.

• Ensure accuracy of change tasks, monitor health of changes, and escalate risks.

• Support users in tools/processes, resolve issues, and drive continuous improvements.

Skills Required

Must Have:

• Minimum 2 years of hospitality / hotel / aviation / travel industry experience.

• Strong project management, coordination, and stakeholder collaboration skills.

• Excellent English communication (spoken written).

Good to Have:

• Experience in application transformation projects.

Should Have (any one):

• Data skills (migration/transformation, 2+ years).

• Functional/analysis experience with clients (2+ years).

• Change management experience in transformation programs (2+ years).