Business Development Manager

JOB DESCRIPTION

BUSINESS DEVELOPMENT MANAGER (BDM)

Sales & Business Development | Reporting to: Head Business Development / CEO

Position

Business Development Manager (BDM)

Function

Sales & Business Development

Industry

Integrated Facility Management (IFM) & Support Services

Experience

5–10 years overall; minimum 3 years in Facility Management / IFM or related services

Role Overview

We are seeking an experienced, result-oriented and commercially driven Business Development Manager to lead business growth for Facility Management services. The role will focus on identifying new business opportunities, generating qualified leads, developing client relationships, preparing techno-commercial proposals, negotiating contracts and delivering agreed revenue and profitability targets across IFM and allied services.

Key Responsibilities

Business Development

• Identify and develop new business opportunities across Corporate Offices, IT Parks, Manufacturing Units, Hospitals, Educational Institutions, Retail, Residential Communities and Commercial Complexes.
• Generate qualified leads through networking, referrals, market intelligence, digital platforms and established industry relationships.
• Build, develop and maintain strong relationships with prospective and existing clients and key decision-makers.
• Conduct client meetings, site visits and presentations to understand requirements and position appropriate service solutions.

Sales & Revenue Growth

• Achieve monthly, quarterly and annual sales, revenue and profitability targets.
• Develop and execute sales strategies to expand market presence and strengthen the company’s competitive position.
• Prepare high-quality techno-commercial proposals, cost estimates, presentations and bid submissions.
• Lead commercial negotiations covering pricing, scope, service levels, payment terms and contractual conditions.
• Drive timely closure of opportunities and ensure structured handover of won contracts to the Operations team.

Market Intelligence & Strategy

• Monitor market trends, competitor activities, pricing movements and emerging business opportunities.
• Assess customer requirements and recommend commercially viable and operationally appropriate service solutions.
• Develop initiatives to increase market share, improve customer retention and create cross-selling and upselling opportunities.

Reporting, CRM & MIS

• Maintain an accurate sales pipeline, opportunity tracker and CRM database.
• Prepare weekly, monthly and quarterly business development reports and management updates.
• Track KPIs including lead generation, conversion ratio, order value, revenue, gross margin and profitability.
• Maintain accurate forecasting and provide timely visibility of pipeline risks, opportunities and expected closures.

Desired Candidate Profile

Educational Qualification

• MBA / BBA in Marketing, Sales or Business Administration is preferred.
• Bachelor’s degree in Engineering, Management, Commerce or a related discipline.

Professional Experience

• 5–10 years of relevant experience in Business Development and Sales.
• Minimum 3 years of hands-on experience in Facility Management, Integrated Facility Management (IFM) or related services.
• Demonstrated track record of acquiring new clients, managing sales cycles and achieving revenue targets.

Technical & Industry Knowledge

Core Knowledge

• Integrated Facility Management (IFM)
• Housekeeping Services
• Security & Guarding Services
• Technical Operations & Maintenance
• Pest Control
• Landscaping & Horticulture
• Soft Services and Support Services
• Tendering, Bid Management and Contract Management
• Service Costing, Pricing and Commercial Proposal Preparation

Key Skills & Competencies

Professional Skills

• Strong communication, presentation and client-facing skills.
• Excellent negotiation, influencing and relationship management abilities.
• Strategic thinking with strong market analysis and business development capability.
• Proficiency in MS Office, particularly Excel and PowerPoint, as well as CRM tools.
• Ability to develop professional commercial proposals, quotations and contract documentation.
• Customer-centric approach with strong commercial awareness and problem-solving ability.
• Strong ownership, target orientation and ability to work independently.
• Willingness to travel extensively for client meetings, site visits and business development activities.

Success Measures

Area

Key Measures

Business Growth

New client acquisition, order value and revenue growth

Sales Performance

Achievement of monthly / quarterly / annual targets

Pipeline

Qualified pipeline, conversion ratio and forecast accuracy

Commercial Performance

Gross margin, pricing discipline and contract profitability

Client Development

Relationship strength, retention and cross-sell / upsell opportunities

Candidate Profile: A proactive, target-driven business development professional with strong Facility Management industry exposure, commercial acumen and the ability to convert market opportunities into profitable long-term client relationships