Experience
1 - 5 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Payments Business Analyst
Job Type
ONSITE
Job Description
About the Role
The Business Analyst (BA) plays a critical role in enabling successful delivery of banking initiatives by bridging the gap between business needs and solutions. The BA works closely with stakeholders to elicit requirements, define scope, and ensure alignment with strategic objectives, regulatory obligations, and customer outcomes. This role operates at the intersection of desirability, feasibility, and viability - translating customer insights and strategic intent into customer journey map, service blueprints, product concepts, and roadmaps.
Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: Bangalore
Work Hours: General Shift
What will your day look like As a Business Analyst, you are accountable for:
- Design Strategy & Visioning: Define experience-led strategies aligned to business goals and customer needs Shape future-state journeys and service models across banking domains
- Research & Insight Development: Lead qualitative and quantitative research to uncover customer behaviours, pain points, and opportunities Translate insights into actionable design principles and opportunity areas
- Co-Design & Facilitation: Facilitate cross-functional workshops with stakeholders from product, risk, tech, and operations Use storytelling and visualisation to align teams around shared vision
- Prototyping & Validation: Develop low to high fidelity prototypes to test desirability and usability Validate concepts with customers, bankers, and business leads
- Strategic Influence: Partner with business architects, product owners, and transformation leads to embed design into strategic planning Influence investment decisions through compelling design narratives and artefacts
To grow and be successful in this role, you will ideally bring the following:
- Creation of strategic design artefacts: Service blueprints, Experience maps, Future-state journey maps, Concept cards and opportunity canvases, Design hypotheses and test plans
- Workshop facilitation and co-creation
- Design research planning and synthesis
- Visual storytelling and stakeholder alignment
- Agile and lean UX practices
- Tools: Figma, Mural, Miro, Adobe XD, Dovetail, Optimal Workshop, Signavio
You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.No Referrers Available
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