Business Analyst

About Position:

We are seeking a detail-oriented Business Analyst to join our team in Pune. The ideal candidate will act as a bridge between business stakeholders and technology teams, ensuring smooth operations and successful delivery of partner solutions. This role involves requirements analysis, issue management, data maintenance, technical support, and partner engagement to drive high levels of customer satisfaction and business success.

• Role: Business Analyst
• Location:  Pune
• Experience: Between 4 to 8 Years
• Job Type: Full Time Employment

What You'll Do:

• Effectively manage a queue of partner production issues post implementation.
• Provide technical support to partner issues
• Perform routine data loads and data maintenance of partner platforms
• Learn and master the data requirements and technical functionality of EAB's SSMS products.
• Communicate directly with partners in a professional and timely manner to provide a high level of customer satisfaction
• Develop creative solutions to accommodate technical challenges faced by the partner

Expertise You'll Bring:

• Have bachelors degree & min 3-6 yrs. of professional experience
• Have experience in working with large Datasets & knowledge of excel & SQL queries analysis.
• Have excellent verbal & written communication skills
• Have ability to demonstrate analytical reasoning and problem-solving skills
• Knowledge of Education Domain would be plus

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."