Experience
4 - 9 yrs
Salary (CTC)
₹4.2L - ₹5L
Job Location
Kolkata, India
Vacancy
1
Designation
Business Analyst
Job Type
ONSITE
Job Description
Roles and Responsibility
- Manage and analyze customer interactions using CRM software.
- Provide exceptional customer service and resolve complaints professionally.
- Collaborate with the sales team to achieve business objectives.
- Develop and implement process improvements to increase efficiency.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate issues to senior management when necessary.
Job Requirements
- Proven experience in customer relationship management and IT enabled services.
- Excellent communication and problem-solving skills.
- Ability to work in a team environment and collaborate with colleagues.
- Strong analytical and organizational skills.
- Experience with CRM software and technology.
- Ability to adapt to changing priorities and deadlines.
- Candidate should have a graduate degree.
No Referrers Available
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