BizOps Engineer I

Our Purpose

Title and Summary

BizOps Engineer I

The Cloud Operations team is looking for a BizOps Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving.

Responsibilities
Participate in 24x7 shifts.
Monitor the stability of our infrastructure with various tools.
Handle incident response, troubleshooting and fix for various servers/services.
Handle escalations as per policies/procedures.
Communicate clearly on tickets, phone calls made to the teams about various issues.
Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues.
Exhibit a sense of urgency to resolve issues.
Ensure SLAs and Operational standards are met.
Contribute to operations runbooks and documentation.
Ensure smooth handoffs between shifts.
Prepare daily, weekly, and monthly reports.

Skills
Strong analytical skills and a desire to learn new concepts and technologies and apply them.
Strong attitude to take ownership and responsibility for the production servers/services.
Familiar with supporting a production application and incident management.
Understanding of infrastructure and application performance monitoring tools.
AWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM.
Linux: Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/atop/dstat, fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), & startup scripts, sudo, selinux, audit logging.
Good to have experience on monitoring tools like Dynatrace, Splunk
Good to have knowledge of Docker and Kubernetes
Good to have knowledge of scripting languages.
Fundamentals: Basic Networking & Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP

Corporate Security Responsibility

• Abide by Mastercard s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.