HCLTech Walk-in for Billing Specialist AR and O2C in Chennai

Application Details

Date: 8th and 9th August'26

Time: 10:30 AM to 2:30 PM IST

Address: HCL Technologies Ltd.
No. 602/3, 138, Elcot Special Economic Zone (SEZ), Gate 2, Tower 4, Near Sholinganallur Village, Medavakkam High Road, Sholinganallur, Chennai, Tamil Nadu 600119, India.

Note: Do not carry laptop, carry only ID proof and resume.

Job Summary

This position is responsible to perform billing actions and reporting activities within a regulated/de-regulated electric and gas utilities market in relation to residential/commercial invoicing. The responsible party will ensure invoices are billed in a timely, efficient manner and in accordance with contractual requirements and client policies and procedures within the SAP billing platform. The Billing agent will work and have strong knowledge of regional energy policies and regulatory compliance. The Billing agent will complete daily billing transactions and failed market transactions with excellent judgment and with limited or no direct supervision.

Key Responsibilities

• Resolve transactional and customer billing queries and problems generated from systems and the Exceptions Management Framework
• Validate the accuracy for standard and complex products in daily bill audit process, focusing on attention to detail and quality
• Engage analytical skills in correcting customer issues resulting from failed transactions, billing or invoicing errors
• Create, review, edit, and validate billing documents for accuracy and completeness
• Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
• Submit invoices to customers via customers defined specifications
• Escalate un-resolvable issues to leads and supervisors promptly
• Ensure invoicing is done timely and accurately
• Review, research, and calculate adjustments to render corrected invoices
• Responsible for calculating and accurately invoicing customers accurately
• Other related duties assigned as per business need

Requirements

Education & Experience

• Bachelor's degree dependent on location or relevant work experience

The minimum experience requirements are:

• Preference to candidate from BPS/BPO/DPO organization background.
• Mandate: 1 to 2 years of experience working, directly with customers in a problem solving, issues resolution or similar role required
• Experience with SAP/CRM in development or execution is preferred

Skills & Competencies

• Focuses on delivering a positive customer experience
• Ability to quickly acquire knowledge of new processes in order to execute accurately on customer accounts
• Ability to multi-task
• Strong organizational and time management skills - ability to organize and prioritize
• Strong proficiency with MS Office products; MS Word, PowerPoint, Excel, and CRM software's.

Working Conditions

• Fixed US time zone working hours with overtime flexibility
• Use of a PC/ shared computer

Benefits

• Both side cabs
• Medical benefits/ Gymnasium

Contact Person

Shine Albert