Job Description
Bengali Customer Support Executive Healthcare Process
Job Location: Bangalore Electronic City Phase II, Karnataka
Work Mode: Work from Office
Employment Type: Full-Time, Permanent
Industry: Healthcare / Customer Support / BPO
Working Days: 5 Days per Week with 2 Rotational Days Off
Job Summary
We are hiring Bengali Customer Support Executives for a multilingual healthcare support process in Bangalore. The ideal candidate should have strong communication and customer-service skills and be fluent in Bengali, Hindi, and English.
The role involves assisting patients through inbound/outbound calls and email, handling appointment-related requests and enquiries, maintaining accurate documentation, and delivering a professional and patient-centric customer experience.
Key Responsibilities
- Handle customer/patient calls professionally and courteously.
- Assist patients with appointment booking and general enquiries.
- Handle inbound calls, outbound calls, and email communication.
- Communicate calmly and diplomatically with patients and co-workers.
- Listen actively and understand patient requirements.
- Accurately verify patient details and update information in the appropriate system.
- Maintain 100% documentation of customer interactions.
- Build positive relationships with patients.
- Maintain required quality and Average Handling Time (AHT) standards.
- Stay updated with process knowledge and daily operational updates.
- Follow established procedures and process requirements.
- Maintain punctuality and adhere to assigned break schedules.
- Take initiative and remain flexible regarding process changes.
Required Skills
- Fluent communication in Bengali, Hindi, and English.
- Strong verbal and written communication skills.
- Neutral Indian accent.
- Excellent customer-service skills.
- Active listening and comprehension skills.
- Professional telephone etiquette.
- Strong interpersonal skills.
- Patient-centric approach.
- Strong attention to detail.
- Ability to accurately document and update information.
- Self-motivated and able to work within a structured process.
- Knowledge of medical terminology is an advantage.
Educational Qualification
Candidates with HSC / 10+3 Diploma / Graduate / Postgraduate qualifications may apply.
Experience
Freshers and experienced candidates may apply.
Compensation
- Fresher: Up to 2.80 LPA
- Experienced: Up to 3.20 LPA
Shift & Work Schedule
- Rotational shifts.
- 5 working days with 2 rotational days off.
- Candidates must be comfortable working according to the assigned process schedule.
- This is a Work from Office position.
Selection Process
The selection process may include:
- Initial Screening
- Communication/Language Assessment
- Operations Round
- English/Versant Assessment, where applicable
- Final Interview
Preferred Candidate
We are looking for candidates who are customer-focused, professional, attentive to detail, comfortable communicating with patients, and able to work effectively in a structured customer-support environment.
Immediate or early joiners are encouraged to apply.