BD / Sales : Manager / SM

Job Description Business Development Manager (Technology Solutions)

Position : Business Development Manager – Technology Solutions

Location : Gurugram (Udyog Vihar)

Reporting To : Chief Business Officer (CBO)

Experience Required : 8+ Years

Industry Preference : Technology Sales | SaaS | Contact Center Technology | AI Solutions | Digital Transformation | BPO Technology Solutions

About Radical Minds Technologies :

Radical Minds Technologies is a leading provider of Customer Experience, Business Process Management, Digital Operations, AI-enabled Contact Center Solutions, Workforce Management, CRM, Analytics, and Technology-led Business Transformation Services.

We are looking for an experienced Business Development professional who can drive enterprise technology sales and help organizations adopt innovative solutions that improve customer experience, productivity, automation, and operational efficiency.

Role Summary :

The Business Development Manager will be responsible for driving end-to-end B2B sales of technology solutions, including lead generation, prospecting, pre-sales consulting, client presentations, product demonstrations, proposal management, commercial negotiations, and business closure.

The ideal candidate should possess strong consultative selling skills and experience selling technology-led solutions to enterprise customers across sectors such as BPO, BFSI, Healthcare, Retail, E-commerce, Telecom, Travel, and Shared Services.

Key Responsibilities

Business Development & Lead Generation

• Generate qualified leads through networking, referrals, LinkedIn, outbound campaigns, industry events, and strategic partnerships.
• Build and maintain a healthy sales pipeline across target industries.
• Identify key decision-makers and establish relationships with CXOs, Operations Leaders, IT Heads, and Procurement Teams.
• Develop account acquisition and market penetration strategies.

Pre-Sales & Solution Selling

• Conduct discovery sessions to understand customer business challenges and technology requirements.
• Present Radical Minds' technology solutions including:
• Contact Center Platforms
• AI & Automation Solutions
• CRM Solutions
• Workforce Management Tools
• Analytics & Reporting Platforms
• Digital Customer Experience Solutions
• Omnichannel Engagement Platforms
• Coordinate with product and solution teams to design customized client solutions.
• Conduct product demonstrations and solution workshops.

Appointment Generation & Client Engagement

• Schedule and manage client meetings, demos, and executive presentations.
• Independently represent Radical Minds during client discussions, conferences, and industry forums.
• Build strong relationships with key stakeholders across prospective client organizations.

Proposal & Commercial Management

• Lead RFI/RFP responses and proposal submissions.
• Develop commercial models and business cases.
• Conduct pricing discussions and contract negotiations.
• Ensure timely closure of opportunities.

Post-Sales Transition & Relationship Management

• Support smooth onboarding and transition of newly acquired clients.
• Work closely with delivery and implementation teams.
• Identify upselling and cross-selling opportunities within existing accounts.
• Maintain long-term client relationships and customer satisfaction.

Key Performance Indicators (KPIs)

Sales & Revenue

• New Business Revenue Generated
• Annual Sales Target Achievement
• Quarterly Revenue Growth

Business Development

• Qualified Leads Generated
• Client Appointments Conducted
• Proposal Submission Rate
• Sales Pipeline Value

Conversion Metrics

• Lead-to-Opportunity Conversion
• Opportunity-to-Closure Ratio
• Average Deal Size
• New Logo Acquisition

Customer Success

• Client Retention
• Upsell & Cross-sell Revenue
• Customer Satisfaction Scores

Desired Candidate Profile

Experience

• Minimum 8 years of experience in B2B Technology Sales, SaaS Sales, Enterprise Solutions, or Digital Transformation Services.
• Prior experience in BPO technology sales, Contact Center Solutions, CRM, AI, Automation, Analytics, or CX Technology preferred.
• Proven track record of meeting and exceeding sales targets.
• Experience managing enterprise sales cycles and complex solution selling.

Education

• MBA in Marketing, Sales, Business Management, or related field preferred.
• Graduate from a recognized institution.

Required Skills

• Enterprise Technology Sales
• B2B Sales & Business Development
• Lead Generation & Prospecting
• Solution Selling
• SaaS Sales
• Consultative Selling
• Proposal & RFP Management
• Contract Negotiation
• Executive Presentations
• Stakeholder Management
• Revenue Growth & Pipeline Management

Why Join Radical Minds?

• Opportunity to sell cutting-edge technology and AI-driven business solutions.
• Direct exposure to enterprise clients and CXO-level engagements.
• Work closely with the Chief Business Development Officer on strategic growth initiatives.
• Attractive fixed compensation with performance-driven incentives.
• High-growth environment with significant career progression opportunities.

Compensation

Best-in-Industry Fixed Salary + Attractive Incentives + Quarterly Performance Rewards

Travel Requirement

Willingness to travel for client meetings, industry events, and business development activities.