Barista

About Starbucks India

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company
Currently, we have presence in 8 cities with over 125 stores through a network of over 1,800+ passionate partners (employees)
Our core business is more than just coffee
We are in the people business selling coffee
And we know our success depends on the people we hire, retain and develop

Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners
Were called partners, because its not just a job, its our passion
Together, we embrace diversity to create a place where each of us can be ourselves
We always treat each other with respect and dignity
And we hold each other to that standard

Purpose and Scope of position

This position contributes to our success by:

Providing legendary customer service to all customers
This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment
Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles

Competencies

Winning With Integrity

Working Together

Achieving Results

Helping Others Succeed

Living Our Misson And Values

Making Every Customer Feel Special

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks
Anticipates customer and store needs by constantly evaluating environment and customers for cues
Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Develops enthusiastically satisfied customers all of the time
Welcomes and connects with every customer
Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals
Responds to customer needs and says thank you to every customer
Demonstrates the "Just Say Yes" behaviour by taking care of customer needs
Delivers legendary customer service to all customers by acting with a customer comes first attitude
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager
Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Maintains a clean and organized workspace so that partners can locate resources and product as needed
Maintains regular and consistent attendance and punctuality
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Follows health, safety and sanitation guidelines for all products
Recognizes and reinforces individual and team accomplishments by using existing organizational methods
Protects employees and customers by providing a safe and clean store environment
Follows store policy and procedures for operational flow at each station

Summary of Experience & Education

No experience required
Minimum education qualification 12th / Diploma +

Barista

Job Description

No Referrers Available