Azure Cloud Engineer

Job Title: Azure Cloud Support Engineer / Azure Operations Engineer

Role Summary

We are seeking a motivated and detail-oriented Azure Cloud Support Engineer to join our cloud operations team. The ideal candidate should possess foundational knowledge of Microsoft Azure and cloud technologies, with the ability to support, monitor, troubleshoot, and maintain Azure-based environments. The role requires strong analytical skills, customer interaction capabilities, and adherence to ITIL-based service management processes.

Key Responsibilities

• Provide operational support for Microsoft Azure cloud environments.
• Monitor, troubleshoot, and resolve incidents related to Azure infrastructure and services.
• Perform day-to-day cloud administration activities using Azure Portal, CLI, and PowerShell.
• Support cloud networking components including DNS, VPN, Firewalls, and TCP/IP configurations.
• Monitor system health and performance using Azure Monitor and other monitoring tools.
• Manage incidents, service requests, and change activities through ServiceNow in accordance with ITIL processes.
• Collaborate with cross-functional teams to identify, diagnose, and resolve infrastructure and application issues.
• Assist in maintaining and improving operational procedures, documentation, and knowledge repositories.
• Ensure adherence to security, compliance, and operational best practices.
• Provide timely updates to customers and stakeholders regarding incident resolution and service requests.

Required Skills & Qualifications

Technical Skills

• Basic knowledge of Microsoft Azure (AZ-900 certification or equivalent knowledge preferred).
• Understanding of Cloud Computing fundamentals, including:
  
• Infrastructure as a Service (IaaS)
• Platform as a Service (PaaS)
• Knowledge of cloud networking concepts:
  
• DNS
• TCP/IP
• VPN
• Firewall technologies
• Basic understanding of Windows and Linux operating systems.
• Hands-on exposure to:
  
• Azure Portal
• Azure CLI
• PowerShell (basic scripting)
• Experience working with:
  
• ServiceNow
• Azure Monitor
• Familiarity with ITIL processes and service management practices.

Soft Skills

• Strong analytical and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Good customer handling and stakeholder management skills.
• Ability to work effectively in a 24x7 support environment, if required.
• Strong team collaboration and problem-solving skills.

Preferred Qualifications

• Microsoft Azure Fundamentals (AZ-900) Certification.
• Exposure to cloud support or infrastructure operations environments.
• Basic understanding of automation and scripting concepts.

Experience

• 1 to 3 years of experience in Cloud Support, Infrastructure Operations, or related areas.