Job Description
Overview:
Role Description :
Responsibilities: • Provide L1, L2, L3 support to various Post Trade Processing applications (Middle-Office, back-office, Settlements). • Work on service requests using the Incident / Problem / Service management workflow, raised by business users and provide resolution. • Work closely with SME's on any such requests as per the needs. • Work independently and represent status on different tasks with SMEs. • Implement methods for continually improving the support systems/processes. • Provide application and system monitoring. • Handle Change Management. • Provide release management services. • Perform fail-over and manage disaster recovery activities. • Support day-to-day operational activities across multiple Post Trade Processing applications and ensure timely resolution of issues. • Coordinate with internal teams and stakeholders to maintain service quality and application availability. • Monitor application performance and proactively identify potential risks that may impact business operations. • Participate in incident triage, root cause analysis, and follow-up actions to prevent recurring issues. • Assist in maintaining operational documentation and support procedures in line with organizational standards.
Skills: • Production Support / Dev Ops / SRE (Min 4 years of experience) • AWS and Snowflake • DevOps/ SRE • Various RDBMS (Oracle, MS SQL Server, Sybase etc) • Batch Job Schedulers (TWS / Autosys) • Operating System - Windows and UNIX • Scripting (Python). • Incident Management
Good to have: • Prometheus/ Grafana • Knowledge of Capital Markets (Trade lifecycle, Settlement process) • Knowledge of SWIFT • Knowledge of Settlement Applications • Familiarity with enterprise support environments and operational best practices.
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