FUNCTIONAL TITLE Support Analyst

Location: Pune

Type: Permanent

Corporate Level: VP/Associate

Job Description

We re looking for a customer-focused Support Analyst/Site Reliable Engineer to provide technical assistance and issue resolution for our internal users. You ll act as a first line of support, triaging issues, documenting resolutions, and collaborating with engineering teams to improve system reliability.

Key Responsibilities

Respond to support requests and diagnose issues across applications and services
Escalate complex problems to engineering teams with clear documentation and context
Maintain internal knowledge bases, FAQs, and support documentation
Communicate empathetically and effectively with users, ensuring timely follow-up
Collaborate with developers and QA to identify root causes and improve system stability

Skills & Experience

5+ years in technical support and engineering functions for real-time trading environment
Strong troubleshooting and communication skills
Strong knowledge of Windows/Linux environment and SQL
Knowledge of Open Telemetry, Grafana dashboard
Knowledge of FIX protocol
Familiarity with ticketing systems (e.g. Jira Service Desk, Service-Now)
Familiarity with incident or problem management
Basic understanding of software systems and APIs

Nice to Have

Exposure to Investment Banking / Financial Services organisation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Associate - Support Analyst

Job Description

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