Experience
Up to 4 yrs
Salary (CTC)
₹4.2L - ₹4.7L
Job Location
Noida, India
Vacancy
1
Designation
Associate Software Engineer
Job Type
Not specified
Job Description
Your Role
- Deliver technical support over the phone/chat for software (Windows OS, drivers), hardware, peripherals (printers, scanners, etc.), and basic network issues.
- Diagnose and resolve technical issues efficiently, aiming forFirst Call Resolution (FCR).
- Handle frustrated or angry callers with patience, empathy, and professionalism.
- DriveCustomer Satisfaction (CSAT)by ensuring timely and effective resolution of issues.
- Document all customer interactions and troubleshooting steps accurately in the ticketing system.
- Escalate unresolved issues to higher-level support when necessary, following defined protocols.
- Maintain high levels of productivity and adherence to service level agreements (SLAs).
Your Profile
- Excellent verbal communication skills with a neutral accent and active listening abilities
- Basic networking (Wi-Fi, LAN, IP configuration)
- Ability to multitask and work in a fast-paced environment.
- Prior experience in a voice-based technical support role is preferred.
- Willingness to work in night shifts aligned with US time zones.
- Willingness to work in rotational shifts with rotational week offs.
What you''''ll love about working here
- Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.
- Also get to participate in internal sports events, yoga challenges, or marathons.
- At Capgemini, you can work on cutting -edge projects in tech and engineering with industry leaders or create solutionsto overcome societal and environmental challenges.
For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.