Associate Process Manager

Job Summary

We are seeking a skilled Full Stack .NET Developer with expertise in ASP.NET Core MVC and C# to design, develop, and maintain web applications. This role requires strong proficiency in SQL Server, RESTful APIs, and front-end technologies like HTML5, CSS3, and JavaScript. Responsibilities include application development, API integration, and providing L1/L2 technical support for deployed systems. Candidates should be proficient with Git, Azure DevOps, CI/CD pipelines, and Agile/Scrum methodologies.

About the Role

Join eClerx as a Full Stack .NET Developer, where you will play a crucial role in both the development and support of our web applications. This position offers an exciting opportunity to work with cutting-edge technologies, contribute to robust software solutions, and ensure the seamless operation of our critical systems.

Key Responsibilities

Application Development

Design, develop, and maintain web applications using ASP.NET Core MVC following eClerx coding standards and best practices.

• Build and integrate RESTful APIs with internal systems and third-party services.
• Write clean, modular, and scalable C# code with a strong focus on testability and maintainability.
• Work with Entity Framework / LINQ for data access layer design and optimization.
• Collaborate with front-end developers to integrate UI components with backend business logic using HTML5, CSS3, JavaScript, jQuery, and Bootstrap.
• Write and optimize SQL Server queries, stored procedures, and indexing strategies for high-performance data operations.
• Implement authentication and authorization mechanisms including JWT, ASP.NET Identity, and OAuth.
• Configure Dependency Injection and Middleware within .NET Core applications.
• Manage code using Git and Azure DevOps; actively participate in code reviews and pull request processes.
• Deploy and maintain applications on IIS, Azure, or other applicable hosting environments.
• Support CI/CD pipeline setup and maintenance for automated build and deployment workflows.
• Participate in Agile/Scrum ceremonies including sprint planning, stand-ups, retrospectives, and backlog grooming.
• Collaborate with business analysts and QA teams to ensure requirements are accurately translated into software deliverables.

Application Support

Serve as the first technical escalation point for deployed .NET Core MVC applications, handling L1 and L2 support incidents raised by operations or business teams.

• Diagnose and resolve application errors, configuration issues, API failures, and integration breakdowns in deployed environments.
• Monitor application health, investigate performance degradation, and implement fixes or coordinate escalations as required.
• Assist with database-level diagnostics including identifying long-running queries, connection timeout issues, and data access anomalies.
• Maintain and update SOPs, troubleshooting runbooks, and incident logs for supported applications.
• Coordinate with infrastructure, QA, and vendor teams for issues that require cross-functional resolution.
• Escalate unresolved issues with clear incident summaries, root cause hypotheses, and diagnostic data to senior engineers or L3 owners.
• Support user access management, role assignments, and agent/user onboarding within deployed application systems.

Requirements

Core Development Stack

• ASP.NET Core MVC and C# – advanced proficiency required.
• Entity Framework Core / LINQ – data access patterns, migrations, and performance optimization.
• SQL Server – complex query writing, stored procedures, indexing, and performance tuning.
• REST APIs and JSON-based web services – design, documentation, and third-party integration.
• HTML5, CSS3, JavaScript, jQuery, Bootstrap – front-end integration competency.
• Dependency Injection, Middleware, and .NET Core pipeline configuration.
• Authentication & Authorization – JWT, ASP.NET Identity, OAuth 2.0.

DevOps & Version Control

• Git and Azure DevOps – branching strategies, pull requests, code reviews.
• CI/CD pipelines – build automation, deployment configuration (Azure, IIS, or Docker).
• Basic knowledge of Azure services, containers, or microservices architecture (added advantage).

Support & Operations Tools

• Familiarity with application monitoring concepts and log analysis.
• Basic understanding of API gateway behaviour, timeout patterns, and connection diagnostics.
• Comfort working alongside DBA and infrastructure teams during incident resolution.
• Experience with ITSM / ticketing tools (ServiceNow, JIRA, or equivalent).

About the Company

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.