Associate HR Operations GBS

Your Role in the Transformation

As an Associate in HR Operations GBS, you will handle transactional tickets in HRMS systems, ensuring SLA commitments are met while supporting employees through chats, calls, and Tier 1/2 queries. You will manage queue operations, resolve HR inquiries, and contribute to the smooth delivery of HR services. This role places you at the heart of the employee experience, where your accuracy and responsiveness will build trust and strengthen Baxter s HR service delivery.

What You ll Drive and Deliver

• Provide customer support through chats, phone, email, or tickets on HR topics including Pre Payroll, Staffing, Employee Data Management, Benefits, and Workday processes.

• Manage end to end HR operations: onboarding, employee records, confirmations, internal movements, exits, and offboarding.
• Support creation, updates, and storage of HR documentation such as letters, contracts, amendments, and employment records.
• Uphold quality standards and consistently meet or exceed operational indicators.

What You ll Bring

• Excellent communication skills in English and Spanish.
• Hands on Workday experience (transactions, business processes, reporting) is mandatory.
• Strong process and system orientation with proven compliance and audit management.
• Effective communication and presentation skills.
• Analytical mindset with focus on process improvement; automation skills are a plus.
• Customer service experience with issue resolution mindset.
• Flexibility to work in rotational shifts (Europe Americas).

Your Background

• Graduate in any discipline.
• Experience 6 months 1 Year in a similar role

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.