Associate, Fulfillment and Customer Experience

Meesho
Posted on October 1, 2025
Meesho logo

Experience
2 - 4 yrs
Job Location
India
Vacancy
1
Designation
Associate Product Manager (APM)
Job Type
ONSITE

Job Description

About The Team

Being part of Meesho's Fulfillment and Experience (F&E) team as a Senior Assocaite will zip you to the cockpit of our ever-burgeoning rocketship. And, you'll shape the experience of Bharat's next billion e-commerce users.

We're an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics. At Meesho, we're trying to do what's never been done before herald e-commerce into the tier-2, tier-3 cities of India. Our team's role in this ambitious mission is to reimagine logistics from the ground up completely. This means a host of zero-to-one projects (takers, anyone) to build a supply chain that reimagines e-commerce, not just in India but globally.

We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions.

About The Role

As Senior Associate - F&E, you'll build a robust and Cost centric supply chain. And, you'll achieve it by forging strong collaborations with the Business, Operations and Data teams. You'll work closely with the Operations Team in order to serve our users better. To this end, you'll also lead key initiatives and impactful projects to revamp the very way we serve our customers.

Your guiding question in this role will be How can we build robust and cost centric supply chain with keeping Ops partner experience at max You'll answer this question every day through Minimizing-loss-centric, cost-effective designs, processes & SOP's. You'll also own the Gross loss metric for Fulfillment and Experience in your charter.

What You Will Do
  • Own Gross loss, Net Loss metrics & work on Gross loss reduction charter to minimize losses in Supply chain
  • Own Shipment reconciliation end to end work with different stakeholders to complete the process within the target days
  • Create instrumentation for tracking pending shipments and work on ops closures
  • Help in designing SOPs that are cost-effective, scalable and aligned to business strategy for backend processes
  • Manage Internal and external stakeholders, Partner with the 3PLs ,spearhead business process improvements to positively affect operational efficiencies
  • Identify potential points of continuous improvement to fill in existing process gaps
  • Conduct data analysis to develop insights and identify areas of improvement
What You Will Need
  • Bachelor's degree in any discipline
  • 2 years of work experience in start-ups/consumer internet companies/management consulting/operations/e-commerce
  • Strong data-driven mindset to solve problems
  • Strong analytical and problem solving skills
  • Proven ability to form points of view on business implications
  • Proven track record of defining and driving initiatives with minimal supervision
  • Proficiency in Excel
  • SQL experience will be a plus
  • Expertise in multi-front stakeholder management

Keywords

Data AnalysisStakeholder Management

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