Experience
7 - 14 yrs
Job Location
Gurugram, India
Vacancy
1
Designation
Associate Director Product Management
Job Type
Not specified
Job Description
Description
Title : Associate Director, Product Management
Location : Remote India
Why Birdeye
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands
Over 150,000 businesses use Birdeyes AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive
At Birdeye, innovation isn't just a goal it's our driving force
Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo
Birdeye is backed by the whos who of Silicon Valley Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR
What You'll Do
Are you a technical product leader passionate to build innovative products for a fast paced growing startup
Were looking for an exceptional individual to join Birdeye as an Associate Director, Product Management and drive innovation in the customer experience for local businesses for the global markets
Birdeyes platform is a cloud-based application used by businesses across SMB and Enterprise segments
We are looking for a very sharp, ambitious, self-directed Product Management Leader to lead and build our next generation platform
Job Responsibilities
You will define, execute, and deliver applications and services based product roadmap that adds great value to Birdeye customers
You will participate in developing the strategy and vision for the line of business, and lead product roadmaps and features based on overall product strategy and business goals
Ownership of the product: oversee and manage the product on daily basis
Strong experience in product management in a SaaS-based business
Understand and communicate accurately the product launches and features to all stakeholders
Define and conduct market research to gain a better understanding of user behavior and competition
Gather information and data from multiple sources (consumer research, competitive analysis, reviews), develop insights and translate findings into actionable insights
Provide analytics-based insights to help iterate on the product to make it more useful to customers
Proactively identify and resolve strategic issues that may impair the teams ability to meet strategic, financial, and technical goals
Work with various teams including engineering, design, marketing, sales and support etc to build strong product and implement the customer feedback
Requirements
10+ years of overall experience in Product Management, with 6+ years SaaS Product Management experience
Preferably with experience with Conversational AI, messaging, webchat , communication products
Preferably with background in customer engagement / customer experience SaaS offerings
Demonstrated success and track record in enterprise SaaS products
Have experience brining AI, ML, GenAI based products and features to market
This role is inherently cross-functional -you will work closely with engineering, design, sales, support and executive teams to bring features to market and develop and grow new business opportunities for Birdeye
A successful candidate will be highly analytical, great communicator, able to work extremely effectively in a matrix organization
Strong experience in product management in a SaaS-based business
Good experience interfacing customers and defining requirements, driving product vision, manage product backlog or handling significant budget for product roadmap
Track record of successful system implementations utilizing multiple project management methodologies, tools, and techniques
Entrepreneurial spirit with track record for delivering results in a fast-moving environment
Excellent written and verbal communication skills
Why Birdeye
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence
We don't just set goals we surpass them
We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact
We don't just talk about making a difference we make it happen
Apply
Related Job Openings
Lead Software Development Engineer in TestGurugram, India Senior Project ManagerGurugram, India Software Frontend EngineerGurugram, India
Title : Associate Director, Product Management
Location : Remote India
Why Birdeye
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands
Over 150,000 businesses use Birdeyes AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive
At Birdeye, innovation isn't just a goal it's our driving force
Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo
Birdeye is backed by the whos who of Silicon Valley Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR
What You'll Do
Are you a technical product leader passionate to build innovative products for a fast paced growing startup
Were looking for an exceptional individual to join Birdeye as an Associate Director, Product Management and drive innovation in the customer experience for local businesses for the global markets
Birdeyes platform is a cloud-based application used by businesses across SMB and Enterprise segments
We are looking for a very sharp, ambitious, self-directed Product Management Leader to lead and build our next generation platform
Job Responsibilities
You will define, execute, and deliver applications and services based product roadmap that adds great value to Birdeye customers
You will participate in developing the strategy and vision for the line of business, and lead product roadmaps and features based on overall product strategy and business goals
Ownership of the product: oversee and manage the product on daily basis
Strong experience in product management in a SaaS-based business
Understand and communicate accurately the product launches and features to all stakeholders
Define and conduct market research to gain a better understanding of user behavior and competition
Gather information and data from multiple sources (consumer research, competitive analysis, reviews), develop insights and translate findings into actionable insights
Provide analytics-based insights to help iterate on the product to make it more useful to customers
Proactively identify and resolve strategic issues that may impair the teams ability to meet strategic, financial, and technical goals
Work with various teams including engineering, design, marketing, sales and support etc to build strong product and implement the customer feedback
Requirements
10+ years of overall experience in Product Management, with 6+ years SaaS Product Management experience
Preferably with experience with Conversational AI, messaging, webchat , communication products
Preferably with background in customer engagement / customer experience SaaS offerings
Demonstrated success and track record in enterprise SaaS products
Have experience brining AI, ML, GenAI based products and features to market
This role is inherently cross-functional -you will work closely with engineering, design, sales, support and executive teams to bring features to market and develop and grow new business opportunities for Birdeye
A successful candidate will be highly analytical, great communicator, able to work extremely effectively in a matrix organization
Strong experience in product management in a SaaS-based business
Good experience interfacing customers and defining requirements, driving product vision, manage product backlog or handling significant budget for product roadmap
Track record of successful system implementations utilizing multiple project management methodologies, tools, and techniques
Entrepreneurial spirit with track record for delivering results in a fast-moving environment
Excellent written and verbal communication skills
Why Birdeye
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence
We don't just set goals we surpass them
We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact
We don't just talk about making a difference we make it happen
Apply
Related Job Openings
Lead Software Development Engineer in TestGurugram, India Senior Project ManagerGurugram, India Software Frontend EngineerGurugram, India