Associate - Administration(3rd party payroll & contractual role)

Crew Operations & Reporting

• Create, update, and publish crew rosters while ensuring compliance with internal policies.
• Track and communicate roster changes and operational updates.
• Manage crew feedback tracking, closure, and reporting.
• Prepare and analyze monthly feedback trends with corrective actions.
• Compile flight performance, incident, and irregularity reports.
• Escalate operational issues and share reports with stakeholders.

Visa & Documentation Management

• Coordinate visa processing for crew, expats, and staff duty travel.
• Track application status and ensure completeness of documentation.
• Ensure compliance with visa requirements and timelines.
• Prepare invitation letters and visa documentation as per guidelines.

Ticketing & Travel Management

• Manage staff duty travel including approvals, ticket booking, re-issuance, and cancellations.
• Maintain international ticketing dashboards (routes, cost, utilization, etc.).
• Ensure adherence to travel policies and airline agreements.
• Maintain expat travel records including visa status, travel history, and cost tracking.
• Compile hotel contracting documents (licenses, KYC, agreements, GST details).

MIS & Reporting

• Monitor staff duty usage and compliance.
• Publish regular MIS reports (weekly snapshots, utilization, exceptions).
• Generate data and reports for audits and management review.

Procurement & SAP Operations

• Raise and track Purchase Requisitions (PRs) in SAP for travel, visa, and hotel services.
• Ensure accuracy of GL codes, cost centres, and supporting documents.
• Coordinate with finance and procurement for timely PR closure and payments.