Assistant Manager - Quality - Physiotherapy (Max Vaishali)

Job Title : Assistant / Deputy Manager- Quality - Physiotherapy (Max Healthcare)

Location : Max Hospital Vaishali

JOB PURPOSE : Responsible for the Clinical and Service Quality Assurance functions of Max@Home Physiotherapy service line. Ensuring planning, coordination, control, and continuous improvement of processes and methods that are established to control the quality.

KEY RESPONSIBILITIES

OJT for all the therapists/PT attending to patients at home

• Service Quality training classroom sessions for all PTs
• Creating SOPs for Physio quality
• Maintain and own escalation matrix for Physio along with RCA-CAPA, closure of any escalation
• Supporting the business for any new initiatives for Physio
• Maintain active patient renewals and work towards retention
• Conduct quality checks and balances
• Owns the quality vertical in line with NABH/JCI guidelines
• Travelling across of Max@Home locations to ensure adherence to compliances .

KEY PERFORMANCE INDICATORS

• Zero Adverse Events(Falls/Burns,etc)
• Product training
• Customer feedback and Handling Escalations
• Support in framing SOPs for quality Management
• Governance on Physiotherapy value proposition
• Overall Max@Home clinical & Service Quality
• Managing and supporting audits for Max@Home

Qualifications : BPT/MPT/B.Sc/M.Sc along with Hospital Administration course preferable

Experience : 5+ years experience in a Quality Control / Assurance area

Interested candidates may send their profiles

deen.dayal@maxhealthcare.com

Deen : 9718519555

Regards