Assistant Manager- Ops|International

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues related to applications and systems.
• Collaborate with cross-functional teams to identify and implement solutions.
• Develop and maintain documentation of technical issues and resolutions.
• Analyze customer feedback and provide recommendations for process improvements.
• Participate in training and development programs to enhance technical skills.

• Minimum 2 years of experience in application support or a related field.
• Strong knowledge of application support principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong analytical and troubleshooting skills.