Assistant Manager

Job Summary

MobiKwik is seeking a Collections Officer for a full-time, on-site position based in New Delhi. This role requires strong Debt Collection skills, including negotiation and handling of delinquent accounts. The ideal candidate will possess Solid Analytical Skills for reviewing account data, a strong Customer Service orientation, and clear Communication skills. Understanding of Finance concepts related to credit and delinquency management is essential. Experience in collections, banking, NBFC, or FinTech environments is preferred, along with familiarity with collection tools, CRM systems, and basic MS Office applications. A Bachelor's degree in Finance, Business, or Commerce is advantageous.

About the Role

The Collections Officer role is a full-time, on-site position based in New Delhi. This position is critical for managing and monitoring overdue accounts, ensuring efficient debt recovery while upholding company policies and maintaining positive customer relations. The role involves analyzing account histories, identifying risk patterns, and ensuring adherence to regulatory and internal compliance guidelines.

Key Responsibilities

• Manage and monitor overdue accounts.
• Contact customers through phone, email, or other channels to discuss outstanding payments.
• Negotiate repayment plans in line with company policies.
• Analyze account histories and identify risk patterns.
• Maintain accurate records of collection activities in the system.
• Collaborate with finance and customer service teams to address payment issues and resolve disputes professionally.
• Ensure adherence to regulatory and internal compliance guidelines.
• Meet established collection targets.
• Maintain respectful communication and ensure a positive customer experience.

Requirements

• Strong Debt Collection skills, including negotiation, follow-up, and handling of delinquent accounts.
• Solid Analytical Skills for reviewing account data, identifying trends, and recommending appropriate collection actions.
• Customer Service orientation with the ability to manage sensitive conversations and maintain long-term customer relationships.
• Clear and professional Communication skills, both verbal and written, for interacting with customers and internal stakeholders.
• Understanding of Finance concepts related to credit, repayments, and delinquency management.
• Experience in collections, banking, NBFC, or FinTech environments is preferred.
• Familiarity with collection tools, CRM systems, and basic MS Office applications.
• Ability to work in a fast-paced environment, meet targets, and adhere to ethical and regulatory standards.
• Bachelor's degree in Finance, Business, Commerce, or a related field is advantageous.

About the Company

MobiKwik is India's leading FinTech platform, providing digital payments, credit, and investment solutions to consumers and merchants across the country. As a technology-first company, MobiKwik uses big data analytics and advanced data science, including machine learning, to deliver efficient and user-friendly financial experiences. The platform is trusted by hundreds of millions of users and supports everyday transactions such as utility bills, e-commerce, food delivery, and retail purchases at both large chains and local Kirana stores. Founded in 2009 and headquartered in New Delhi, MobiKwik is focused on building world-class payments and credit products for Bharat. Applicants can learn more about the company and its services at https://www.mobikwik.com.