Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems
Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation
Provides effective and timely resolution of users problems, queries or complaints
Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
Executes specialized projects and activities and typically works according to set principles
Usually generates and initiates own workload and doesn't need instructions or guidelines
Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
Positions at this level are expected to significantly improve the day-to-day activities/processes
Manages and oversees the implementation of short-term activities within the team
Decisions are of an operational nature within a defined scope
Positions on this level delivers their share of professional responsibilities focusing on professional excellence
Typically manages a team of Individual Contributor co-workers

Assistant Manager- IT

Job Description