Assistant Manager - IT

Company: Global Healthcare Billing Partners Pvt Ltd
Location: Chennai (Velachery)
Experience: 7-15 Years
Shift: Night Shift (US Healthcare Support)

Key Responsibilities:

1. IT Infrastructure Management

• Maintain and monitor servers, systems, networks, and endpoints across operations floors.
• Ensure high uptime for applications used in Medical Coding, Billing, and AR processes.
• Manage system performance, capacity planning, and troubleshooting.

2. Network & System Administration

• Configure and manage DNS, DHCP, Active Directory, Firewalls, VPN, and LAN/WAN.
• Administer Windows/Linux servers, system security patches, and upgrades.
• Support remote access systems for night shift and client connectivity (US clients).

3. Healthcare IT Application Support

• Provide technical support for healthcare tools such as:
• EMR/EHR systems
• Medical Coding platforms
• Billing/RCM software
• Ensure minimum downtime for production teams (Coders, AR Callers).

4. Team Management

• Lead and supervise IT support engineers and system administrators.
• Ensure SLA-based ticket resolution and user support.
• Conduct training sessions for staff on IT best practices and systems.

5. IT Helpdesk & User Support

• Oversee day-to-day IT support activities for internal users.
• Resolve escalated issues related to system access, applications, and hardware.
• Maintain documentation for incidents, root cause analysis, and resolution.

6. Security & Compliance (Critical)

• Ensure compliance with HIPAA guidelines and data security standards.
• Implement endpoint security, antivirus, patch management, and firewall rules.
• Monitor unauthorized access and ensure data confidentiality.

7. Vendor & Asset Management

• Coordinate with vendors for procurement, AMC renewals, and issue resolution.
• Manage IT assets (systems, laptops, servers, accessories).
• Track software licenses and compliance.

8. IT Projects & Improvements

• Participate in IT infrastructure upgrades and migration projects.
• Improve IT processes supporting healthcare delivery operations.
• Support automation initiatives to enhance productivity.

Required Qualifications

Educational Qualification

• Bachelors Degree in IT / Computer Science / Related Field

Technical Skills Required

• Strong knowledge of:
• Windows Server / Linux OS
• Active Directory, DNS, DHCP
• Networking (Routing, Switching, Firewall)
• VPN and remote access tools
• Basic understanding of:
• Cloud platforms (Azure / AWS preferred)
• Virtualization (VMware / Hyper-V)
• Knowledge of ITIL framework and helpdesk tools

Domain Advantage (Highly Preferred)

• Experience in Healthcare BPO / RCM / Medical Coding environment
• Familiarity with:
• EMR/EHR systems
• HIPAA compliance
• US Healthcare workflow

Soft Skills

• Strong leadership and team handling experience
• Excellent troubleshooting and analytical skills
• Ability to handle night shift operations and critical situations
• Good communication and stakeholder management

Certifications (Preferred)

• CCNA / MCSE / ITIL
• AWS / Azure certifications
• Security certifications (added advantage)

Interested, Kindly contact HR MALINI - 9003239650 / 8925808598