Assistant Manager - IT

Key Responsibilities:

• Application Support
  • Provide L1/L2 support for hospital applications (Medics HIS , Akhil HIS). 
  • Troubleshoot application issues and ensure timely resolution within SLA. 
  • Act as the single point of contact for application-related queries.
• User Management & Training
  • Create and manage user roles, access, and permissions. 
  • Conduct end-user training sessions for doctors, nurses, and admin staff. Prepare user manuals and SOPs.
• Vendor Coordination
  • Coordinate with application vendors for: 
    • Bug fixes Enhancements 
    • Version upgrades 
    • Track and follow up on open tickets/issues.
• Data & Reporting
  • Assist business team in generating reports and dashboards from applications. 
  • Support data validation and data integrity checks.
• Testing & Implementation
  • Perform UAT (User Acceptance Testing) for new features in HIS/integration layers. 
  • Support deployment of patches and upgrades. 
  • Validate integrations (e.g., Oracle, lab systems, billing interfaces).
• Technical Skills
  • Knowledge of Hospital Information Systems (HIS) (e.g., Medics, Cerner, etc.).
  • Basic SQL knowledge (queries, data validation) Understanding of application workflows and integrations. 
  • Familiarity with ticketing tools.
• Functional Skills
  • Strong troubleshooting and problem-solving. 
  • Good understanding of hospital operations.
  • Ability to handle multiple stakeholders.