Todrive IT Infrastructure at various locations of Galaxy by co-ordinating withboth internal and outsourced teams in sustaining the uptime and to focus on theuser experience. Tomanage the planning, execution and reporting of Infrastructure projects fromconceptualisation to execution with proper reporting to the seniors- while adhering to policies and procedures defined.

Primary Responsibilities:

Managing Galaxy Data centre in maintaining the uptime of applications which are hosted on premise.
Managing the ITSM Portal and ensuring all incidents are registered and the issues are resolved as per the defined SLA.
Co-ordination with Firewall, Network and Application teams in resolving issues.
Looking after warranty follow-ups. Vendor management, escalating the calls pertaining to h/w to vendors quick closure within SLA, maintaining monthly MIS report, and asset management.
Co-ordinate with external auditors for IT Audits in giving the required inputs and access through proper approvals and to play a vital role in closure of the audit observations.
Adherence to compliances related to IT on hardware, software, applications, e-waste removal etc.
Perform cost benefit and return on investment analyst for proposed system to aid management in making implementation decisions.
To analyse the inputs given by outsourced team with respect to Infrastructure and apprise management on the exact requirement for decision making.
To interact with various service providers for managing connectivity and uptime of the same as per the vendor SLA
To co-ordinate with vendors for the NDA and SLA agreements as per the requirement and to maintain the records of the same.
Management reporting on monthly & quarterly basis on IT Infrastructure SLA, highlights and lowlights, new project status etc.

Additional Responsibilities:

Reporting Team

Reporting Designation: Deputy Manager - IT and Communication Management (GSL_EP_IT_INF_DM)
Reporting Department: Infrastructure (GSL_EP_IT_INF)

Educational qualifications preferred

Category: Professional Course
Degree: Bachelor of Engineering - BE

Required Certification/s:

Microsoftcertification / Networking certification preferred.

Required Competencies:

PeopleManagement / Development
Communication
Conceptualthinking & Approach
Innovation /Creativity and Change

Required Knowledge:

Workingknowledge and experience of Active directory infrastructure, Exchange /O365& CRM
Firewall,routing, or Switching Management
Databasesystems like SQL/Oracle
Knowledgeof Endpoint, network and cloud security applications (eg. MDM, DLP)
Cloudcomputing (Azure, AWS)
ITBudgeting and adherence
Installation, maintenance and troubleshooting of Windows Server & Client Operating systems
Troubleshooting of AD Servers, O365 management / Exchange Management.
Virtualization softwares (VMWare, Hyper-V )
To understand the applications used in the organisation and to give end to end support as per the requirement

Required Skills:

Tobe able to handle backup software and to maintain the backups as per thepolicy of various applications
Shouldhave handled at least one database software (e.g., Oracle, SQL Server, MySQL)
Tosupport helpdesk team in resolving issues in new applications, tools and add-insrequired for business
Co-ordinationwith helpdesk team in resolving security gaps given by IS Audit team

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Assistant Manager - IT and Communication Management

Job Description

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