Assistant Manager - Information Technology

1. PRINCIPAL ACCOUNTABILITIES

Accountabilities Major Activities

• Provide Level 1&2 production support for Oracle E-Business Suite (R12.2.10) with help of vendor partner
• Service Level Agreements (SLAs) for support issues.
• Perform incident analysis, troubleshooting, root cause analysis (RCA), and permanent issue resolution.
• Manage service requests, incidents, problems, and change requests through ITSM tools.
• Support Month-end, Quarter-end, and Year-end financial closing activities.
• Coordinate production deployments and post-production verification.
• Ensure minimal business disruption during planned and unplanned outages
• Act as the primary IT contact for Oracle EBS users.
• Understand business requirements and provide timely functional and technical support.
• Troubleshoot user issues and resolve application problems within SLA timelines.
• Conduct regular follow-ups with business users until complete resolution.
• Maintain high user satisfaction through proactive communication.
• Provide application guidance, knowledge sharing, and end-user training.
• Support onboarding of new users and business process adoption.
• Have knowledge on PL sequel data queries, query to identify technical issues.
• Prepare functional test scenarios and perform unit testing.
• Support testing for
  • System Integration Testing (SIT)
  • User Acceptance Testing (UAT)
  • Regression Testing
• Coordinate defect resolution with business users and implementation partners.
• Validate fixes before production deployment.
• Create, modify, disable, and reactivate Oracle user access.
• Create and maintain responsibilities, menus, request groups, profile options, and role assignments.
• Assign and revoke responsibilities based on approved access requests.
• Ensure Segregation of Duties (SoD) compliance and least-privilege access.
• Support employee onboarding, transfers, and separation activities.
• Perform periodic user access reviews.
• Remove inactive or unauthorized access.
• Maintain complete documentation and approvals for all access
• Support Internal Audit& External Audit
• Provide user access reports, responsibility matrices, security reports, audit evidence, and system logs.
• Manage vendor tickets and service requests.
• Identify opportunities to automate manual

• Drive digital transformation initiatives using Oracle technologies, AI-enabled solutions, and workflow automation.
• Prepare and maintain documents for
  • Functional Specifications
  • Technical Design Documents
  • SOPs
  • User Manuals
• Maintain issue logs, RCA documents, and support documentation.
• Conduct knowledge transfer sessions for support teams and business users.
• Assist in in other Non-ERP application implementation and rollout.
• Manage employee travel expense management system.
• Manage Automation projects in assist in productionize.

1. SKILLS AND KNOWLEDGE

• B.E./B.Tech., MCA, M.Sc. (IT), or equivalent qualification.
• General Ledger (GL)
• Accounts Payable
• Purchasing (PO)
• Inventory (INV)
• Oracle EBS Functional/Technical Certification
• Support experience in Oracle travel and expense management system
• Python and Oracle Apex experience is preferred.
• Automation of business processes through various tools will be an added advantage.

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