Assistant Manager - CSR

Club Resorto Hospitality Ltd is looking for Assistant Manager - CSR to join our dynamic team and embark on a rewarding career journey

• Customer Interaction:Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels
• Provide accurate information about products, services, and company policies
• Assist customers in placing orders, processing returns, and resolving product or service-related issues
• Issue Resolution:Identify and assess customer needs to achieve prompt issue resolution
• Investigate and troubleshoot customer problems, finding effective solutions and ensuring customer satisfaction
• Collaborate with other departments to resolve complex issues and escalate problems when necessary
• Communication Skills:Communicate effectively and empathetically with customers to build and maintain positive relationships
• Clearly and concisely convey information, instructions, and updates to customers
• Product Knowledge:Develop and maintain a deep understanding of the company's products, services, and policies
• Stay informed about industry trends and updates to provide accurate information to customers
• Documentation:Accurately document customer interactions, issues, and resolutions in the customer relationship management (CRM) system
• Generate reports and analyze data to identify trends and opportunities for improvement
• Customer Satisfaction:Proactively seek feedback from customers to gauge satisfaction and identify areas for improvement
• Strive to exceed customer expectations and contribute to overall customer loyalty
• Team Collaboration:Collaborate with other customer service representatives and cross-functional teams to share information and improve processes

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