Area Relationship Executive

Job Summary

Bigbasket.com is looking for AREA RELATIONSHIP EXECUTIVE to join our dynamic team and embark on a rewarding career journey.

Key Responsibilities

• Client Relationship Management: Building and maintaining strong relationships with clients or customers. Understanding their needs and requirements.
• Customer Service: Providing excellent customer service and addressing customer inquiries or concerns. Resolving issues and ensuring customer satisfaction.
• Sales and Cross-selling: Identifying opportunities to cross-sell or upsell products or services to existing clients. Achieving sales targets and contributing to revenue growth.
• Communication: Effectively communicating with clients through various channels, including in-person meetings, phone calls, and emails.
• Product Knowledge: Staying updated on the company's products or services. Educating clients on new offerings and benefits.
• Documentation: Maintaining accurate and up-to-date records of client interactions. Managing necessary paperwork and documentation related to client accounts.
• Market Research: Keeping abreast of industry trends and market conditions. Providing insights and feedback to the organization based on client interactions.
• Risk Management: Assessing and managing risks associated with client relationships. Ensuring compliance with relevant regulations and policies.
• Collaboration: Collaborating with other departments such as sales, marketing, and operations to meet client needs effectively.
• Reports and Analysis: Generating reports on client satisfaction, sales performance, and other relevant metrics. Analyzing data to identify areas for improvement and growth.