Job Title: Area Manager

Location:Mumbai

Job Type: Full-Time

Department: Retail

Job Summary:

Area Manager Role Summary

We are looking for a high-impact Area Manager to drive store performance, lead conversion, and team productivity across multiple retail stores. The role blends strong sales leadership with data-driven decision-making and AI-enabled execution, including call quality optimization and agentic AI systems.

Scope

Manages an Area of Stores in a region

Leads 40-60 Sales Reps & Team Supervisors

For Areas under 5 stores, directly leads Sales Reps

Leverages Agentic AI systems to augment decision-making, monitoring, and execution at scale

Core Objectives

Drive and optimize demand funnel: Lead Gen Footfall Qualified Lead Order Pre-Delivery Relationship Excellence

Improve AOV, Basket Size

Ensure SOP & Retail Playbook adherence

Maximize per store & per rep productivity

Execute pilot projects & local activations aggressively

Partner with HRBP for hiring, staffing, scouting, referrals and retention, Coach and mentor teams within the region continually.

Continuously optimize calling funnel using AI-driven call quality insights and behavioral signals

Key Responsibilities:

Own end-to-end funnel: Lead Footfall Qualified Lead Order
Drive AOV, basket size, and reduce cancellations
Improve store-level and rep-level conversion rates

Team Leadership

Manage, coach, and scale a team of 30 40 reps
Build promotion pipelines & performance culture
Manage hiring, churn, and staffing with HRBP

AI-Led Execution

Leverage AI tools for:

Call quality analysis & conversion improvement
Lead prioritization & routing
Performance monitoring & anomaly detection

Act on AI-generated insights for:

Funnel leakages
Rep coaching opportunities
Customer behavior trends

Calling Funnel Optimization

Analyze call recordings & AI-generated scores

Improve:

Opening pitchNeed discoveryObjection handlingClosing & CTA

Identify high-conversion call patterns & replicate them across teams

Operations & Execution

Monthly business reviews (store-level deep dives)
Ensure SOP & Retail Playbook adherence
Execute pilots, activations & local experiments
Manage budgets & ROI tracking

Qualifications:

3 5 years in retail sales / inside sales / multi-store operations and LFR
Experience managing large frontline teams
Strong understanding of sales funnels & conversions

Data-driven decision making

Strong coaching & feedback skills
High ownership & execution bias
Comfort working with dashboards, SQL/BI tools (good to have)

AI & Future-Ready Skills (Preferred)

Experience using AI tools for sales or operations
Understanding of call analytics / CRM systems
Ability to translate insights into action

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Area Manager-Retail

Job Description

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