Application Tech Support Practitioner (Desktop Support Engineer)

Application Tech Support Practitioner (Desktop Support Engineer)

Location: Gurgaon, Dhundhera
Work Mode: Work From Office (WFO) Only
Contract Duration: 12 Months (Contractual Role)
Shift: 24x7 Rotational Shifts as per Roster
Experience: Relevant Desktop/Application Support Experience Required

Job Summary

We are looking for a skilled and customer-focused Application Tech Support Practitioner (Desktop Support Engineer) to provide technical assistance and support to end users. The ideal candidate will be responsible for troubleshooting desktop, laptop, application, hardware, software, and network-related issues while ensuring seamless IT operations and an excellent user experience.

Key Responsibilities

• Respond promptly to user support requests via ticketing systems, email, or phone.
• Diagnose and resolve hardware, software, application, and networking issues.
• Install, configure, and upgrade operating systems, software applications, and peripherals.
• Provide remote and on-site technical support as required.
• Assist users with application usage and basic system training.
• Maintain accurate records of incidents, service requests, and resolutions.
• Coordinate with vendors for hardware repair and procurement activities.
• Ensure desktops and laptops receive timely updates, patches, and security enhancements.
• Manage and maintain IT asset inventory and equipment records.
• Collaborate with internal IT teams to escalate and resolve complex technical issues.
• Support IT projects and infrastructure-related initiatives.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field preferred.
• Proven experience in Desktop Support, Technical Support, Service Desk, or IT Support roles.
• Strong knowledge of:
• Windows Operating Systems
• Linux Environments
• Mac OS
• Understanding of hardware diagnostics, networking fundamentals, and software troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a fast-paced environment.

Preferred Certifications

• CompTIA A+
• Microsoft Certified Desktop Support Technician (MCDST)
• Other equivalent IT support certifications

Required Skills

• Hardware Installation & Troubleshooting
• Software Installation, Configuration & Upgrades
• Network Connectivity Troubleshooting
• Basic Information Security Practices
• Remote Desktop Support Tools
• IT Service Management & Ticketing Systems
• Customer Service & Communication
• Time Management & Multitasking

Mandatory Requirement

For experienced candidates, PF and Form 16 documents from all previous organizations are mandatory during the hiring process.

Contact Details

Email: arpana.jethwa@protivitiglobal.in

Apply Now

Please complete the application form using the link below:

https://lnkd.in/g4VMMSTr