Experience
5 - 10 yrs
Salary
₹ 8-12 Lacs P.A.
Job Location
Noida, India
Vacancy
1
Designation
Application Analyst
Job Type
ONSITE
Job Description
Job Title: Application Support Practice Director
Location: Noida
Experience: 510 years
Role Purpose:
To ensure exceptional delivery of technology solutions and services, meeting SLA commitments, and driving profitability through efficient resource management, issue resolution, and innovation.
Key Responsibilities:
- Oversee service delivery to ensure SLA adherence and contractual compliance.
- Manage escalations, resource allocation, and process excellence.
- Drive automation, innovation, and delivery transformation.
- Build strong client relationships for retention and growth.
- Monitor financial health and drive revenue opportunities.
Key Competencies:
- Client-centricity, problem-solving, execution excellence, and collaborative working.
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