Application Support Engineer

Job Title :- Application Support Engineer.

Qualification:
B-Tech, B.E, B.SC

Technical Expertise:
2 to 5 years experience and knowledge on
Windows Server Administration
SQL (My SQL and SSMS),
Application Support,
Working experience on .Net based application support (IIS, Authentication, Authorization tools)
Installing the SSL certificates,
Working experience on Linux servers,
Knowledge on applications hosted on Cloud.
Maintaining the Hygiene of the servers (Windows/Linux)
Basic Java knowledge
Incident handling (P1, P2, P3, P4s).
Excellent Troubleshooting and analytical skills.
ITIL certification will be added advantage.
Good communication and interpersonal skills and ready to work 24*7.

Roles & Responsibilities: Some of the Production Support activities are listed below.

Working on deployment activities.
Deploying, Testing the builds on lower environments, taking it LIVE on Production with
necessary approvals.
Sanity on Production daily to make sure Production is secure for the customers before they
login.
Pre-Production and Production servers Hygiene to be maintained on Monthly basis.
Running Automation/Migration scripts handed over to us by the Dev. team.
Responsible for efficiently managing the relationship with these customers and thoroughly
documenting their cases.
Collaborate on cross-team and cross-product technical issues by working with resources from
other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation
resources when appropriate.
Monitoring queues and assisting with daily goals and conducting quality control to reduce errors
to improve procedures.
Handling escalated issues from customers.
Performing pre-deployment and deployment activities

About BRAHMA AI:
BRAHMA AI is the next generation of enterprise media technology formed through the integration of Prime Focus Technologies and Metaphysic. By combining CLEAR , CLEAR AI, ATMAN, and VAANI into one ecosystem, BRAHMA AI enables enterprises to manage, create, and distribute content with intelligence, security, and efficiency.


Proven, scalable, and enterprise-tested, BRAHMA AI is helping global organizations accelerate growth, efficiency, and creative impact in the AI-powered era.