Application Support Engineer

Key Responsibilities:

• Provide L1 application support for .NET-based applications and troubleshoot issues related to SQL Server backends.
• Act as the primary contact for user-reported issues, logging, tracking, and resolving tickets within defined SLAs.
• Conduct root cause analysis and escalate unresolved issues to higher-level support or development teams as needed.
• Monitor application health, perform routine checks, and ensure up-time of supported systems.
• Interact directly with clients and end users to understand problems, guide resolutions, and provide status updates.
• Collaborate with internal teams to implement application patches, upgrades, and fixes.
• Maintain detailed documentation of issues, resolutions, and support processes.
• The ideal candidate will focus solely on application and client support not development and will act as the first line of technical assistance for internal and external users, ensuring the smooth functioning of business-critical systems.
• Having a fair idea of the development side is a plus