Experience
3 - 8 yrs
Salary (CTC)
₹7.7L - ₹8.5L
Job Location
Chennai, India
Vacancy
1
Designation
Application Support Engineer
Job Type
ONSITE
Job Description
About The Role
Job Title:Site Reliability Engineer (SRE) - Frontline (L1 Operations)
Summary
We are seeking a highly motivated
Frontline Site Reliability Engineer (SRE) to support and enhance the reliability, scalability, and security of our production platforms. This role acts as the
first line of defense for incidents, monitoring alerts, and operational tasks across multi-cloud environments.
The ideal candidate brings strong cloud operational knowledge (GCP preferred), hands-on experience with monitoring/observability tools, familiarity with SIEM/SOAR workflows, and the ability to troubleshoot distributed systems in real time. You will work closely with platform engineering, cloud operations, and security teams - including SOC- to ensure uninterrupted availability of business-critical systems.
Key Responsibilities
Incident Response Operational Support
Serve as the
primary responder for production incidents, alerts, and service interruptions.
Perform initial triage, diagnosis, and resolution of platform and application issues.
Act as
PIM (Production Incident Manager) during SEV1/SEV2 incidents - driving coordination, communication, timelines, and stakeholder updates.
Ensure SLA adherence and maintain clear communication during escalations.
Handle incidents, service requests, and changes using
Jira Service Management (JSM).
Follow ITSM processes (Incident, Request, Problem, Change Management).
Monitoring, Observability Platform Visibility
Monitor infrastructure and applications using tools such as:
GCP Monitoring, Datadog, JSM dashboards
Analyze recurring alerts, reduce false positives, and contribute to alert tuning.
Build or improve dashboards, log queries, and monitoring pipelines.
Ensure operational visibility through metrics, logs, traces, and health checks.
Cloud Platform Operations (GCP, AWS Preferred)
Provide frontline operational support for
GCP Compute Engine, Networking, IAM, Cloud Functions, GKE basics
GCP Patch Management (OS patching, compliance, reporting)
Support AWS environments as needed, including
AWS Workspaces provisioning and troubleshooting
AWS SSM Patch Management
Assist with deployments, configuration changes, and policy implementations.
Perform day-to-day platform administration tasks across cloud infrastructure.
Security Operations (Frontline Support)
Collaborate with SOC and engineering teams on security alerts.
Support operational workflows involving
SIEM (Chronicle, Splunk, ELK) and
SOAR platforms.
Identify the operational impact of security events and escalate appropriately.
Apply basic cloud security principles (IAM hygiene, least privilege, MFA enforcement).
Support the configuration and management of Microsoft Entra Connect (Azure AD Connect) for hybrid identity synchronization.
Validate or triage security-related alerts that affect platform reliability.
Automation Scripting
Automate operational tasks, repetitive workflows, and platform checks using
Python (preferred)
YAML for CI/CD and configuration files
Build simple tools or scripts to reduce manual toil and improve efficiency.
Platform Tools Systems Management
Provide support for platform and operational tools including
GCP Patch Management
AWS SSM,
AWS Workspaces
Terraform / Ansible (basic understanding)
Git-based workflows (branches, PRs, version control operations)
Support maintenance windows, patch cycles, and release operations.
Qualification
Skills Experience
Required
2 - 4 years in SRE, Cloud Operations, Production Support, or DevOps roles.
Strong hands-on experience with
GCP (preferred); AWS exposure / working knowledge is a plus
Solid understanding of
Cloud fundamentals (compute, networking, IAM, security)
Monitoring and observability concepts
Distributed system troubleshooting
Patch management in cloud environments
Practical experience with
ITSM processes and JSM ticketing workflows.
Hands-on scripting with
Python
Experience working with SIEM/SOAR tools (Chronicle, Splunk, ELK, etc.).
Comfortable working in a
247 global operations support environment.
Nice to Have
Knowledge of
GKE / Kubernetes fundamentals.
Understanding of
Terraform, Ansible, or other IaC frameworks.
Understand and perform basic interactions with RESTful APIs, such as the Microsoft Graph API, to retrieve or modify directory data under supervision.
Use tools like Postman or Swagger to test and document basic API calls.
Experience with SLO/SLI concepts and reliability engineering practices.
Exposure to platform engineering, cloud automation, or DevSecOps workflows.
Cloud certifications (GCP Associate Cloud Engineer, AWS SysOps, Azure Administrator).
Soft Skills
Excellent communication skills for cross-functional coordination.
Strong analytical and troubleshooting abilities.
Calm and effective under pressure during incidents.
Customer-focused mindset with proactive thinking.
Ability to collaborate with globally distributed teams.
Education / Additional Info
Bachelors degree in Computer Science, IT, or equivalent professional experience.
Role is based in
Chennai, India. .