Application Support Engineer

Hi,

Hope you are doing good

We need a L1 Technical Support Engineer with 2-4 Year Experience to be base at Bengaluru

*Should have experience on:

Role Overview

We are seeking a highly motivated and technically proficient Application Support Engineer with 2 to 4 years of experience to join our global support operations. The ideal candidate will have a

strong background in providing mission-critical application support across diverse geographical

locations within a 24/7 work model. You will be responsible for ensuring the stability,

performance, and availability of our production systems while collaborating closely with

cross-functional teams to drive continuous improvement.

Key Responsibilities

Production Support & Incident Management

• Response & Resolution: Adhere to defined On-call processes and strictly follow Ticket

Resolution SLAs.

• Root Cause Analysis: Track and analyze recurring issues and support activities,

collaborating with Production Support Engineers (PSEs) to identify root causes and

implement permanent fixes.

• Issue Oversight: Oversee the timely response and resolution of all production issues,

prioritizing based on business impact.

• End-to-End Troubleshooting: Coordinate and facilitate the troubleshooting and recovery of

complex, end-to-end problems that span multiple teams and technical layers.

• Stakeholder Communication: Provide crisp, timely updates to all stakeholders (intra-team

and inter-team) via standups, emails, and meetings.

• Ownership: Self-unblock when necessary; for features with widespread impact,

coordinate with stakeholders with minimal supervision.

System Monitoring & Automation

• Operational Monitoring: Ensure monitoring SLAs are met by proactively actioning system

anomalies and alerts.

• Efficiency: Drive automation initiatives for better system monitoring and prompt issue

detection/remediation.

• Backlog Management: Participate in functional debt backlog grooming and work toward

significant on-call reduction through triaging.

Collaboration & Domain Expertise

• Cross-functional Engagement: Collaborate with Business, Product Management, and

Development teams to drive issues to closure and understand the changing production

landscape with new feature releases.

• Continuous Improvement: Drive product and process improvements to reduce response

and resolution times.

• Domain Knowledge: Maintain a strong understanding of the functional domain (e.g.,

Warehouse Management Systems), performance/scalability concepts, and the underlying

tech stack.

Candidate Requirements

Experience & Communication

• Experience: 2-4 years of professional experience in application support across multiple

geographical locations.

• Work Model: Proven experience working in a 24/7 rotational shift model (Mandatory).
• Communication: Exceptional written and oral communication skills for effective

stakeholder management.

Technical Proficiencies

• Core Tech: Solid experience with SQL, and Scripting

(Bash/Python/Dockers/Kubernetes, for Log analysis & etc.).

• Process Knowledge: Strong understanding of ITIL Processes.
• Methodology: Familiarity with Agile methodologies.
• Analytical Skills: Basic level proficiency in conducting Root Cause Analysis (RCA).

Tools & Systems

Category Must Have Preferred / Good to Have

Ticketing & Collab JIRA, Confluence, ITSM

Ticketing tools (BMC,

ServiceNow)

Experience in process

automation within these tools

Data & Analysis SQL Database, MS Excel

(Basic/Intermediate)

Advanced Excel or Data

Visualization

Monitoring Basic awareness of

monitoring concepts

Splunk, Zabbix, Grafana, or

similar APM tools

Additional Information

• Shift: 24/7 Rotational Shift (Mandatory requirement).

Position : 6 Month Contract (it can be Extended as per performance)

Experience: 0 to 1 years.

Location :Bengaluru

Notice Period: Immediate Only

Shift Pattern: 24/7 Rotational Shift

if you are available for MS Teams/Telephonic Interview strictly between Monday to Friday then kindly share your updated resume ASP at faiyazmd@virtusa.com with the details below:

Name:

Total Experience:

Relevant Experience:

CTC:

Expected CTC :

Official Notice Period:

Can Join in how many Days:

About Virtusa:

Websitewww.virtusa.com

Thanks and Regards

MD Faiyaz Hussain |

Virtusa |

IT Services | Product Engineering | Mobility & Messaging

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