Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : ServiceNow Strategic Portfolio Management (SPM)


Good to have skills : NA
Minimum
3 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring the smooth operation of applications, and contributing to the overall efficiency of business processes. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance system reliability and user satisfaction. Your role will be pivotal in maintaining the integrity of business operations and supporting the needs of end-users across the organization.


Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate knowledge sharing sessions to enhance team capabilities.

Monitor system performance and proactively address potential issues.


Professional & Technical Skills:


Must To Have Skills:

Proficiency in ServiceNow IT Operations Management.

Strong understanding of incident management processes and best practices.

Experience with problem management and root cause analysis.

Familiarity with ITIL framework and service management principles.

Ability to work collaboratively in a team-oriented environment.

The candidate should have minimum 7.5 years of experience in ServiceNow IT Operations Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualification 15 years full time education