Application Support Engineer

Project Role : Application Support Engineer


Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills : Epic Systems


Good to have skills : NA
Minimum
3 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience.


Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and implementation of application support processes to improve efficiency.

Document and maintain records of issues and resolutions to build a knowledge base for future reference.


Professional & Technical Skills:


Must To Have Skills:

Proficiency in EPIC Systems.

Must Be Certified: Bridges Interfaces

Strong analytical and problem-solving skills to diagnose and resolve software issues.

Experience with system monitoring tools to ensure optimal performance.

Ability to collaborate effectively with cross-functional teams to address application challenges.

Familiarity with software development life cycle and application support methodologies.

The candidate should have minimum 3 years of experience in EPIC Systems.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualification 15 years full time education