Application Support Engineer

Job Summary

Project Role: Application Support Engineer

• Must-have skills:ServiceNow IT Service Management (ITSM)
• Minimum Experience: 3 years in ServiceNow IT Service Management (ITSM)
• Educational Qualification: 15 years full-time education

Job Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and promptly address any disruptions that may impact business processes, contributing to the overall efficiency and reliability of the technology environment.

Key Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues and continuous improvement of application performance.
• Document and communicate findings and solutions clearly to stakeholders to support knowledge sharing and process enhancement.
• Assist in the development and implementation of best practices for system monitoring and incident management.
• Support junior team members by providing guidance and sharing expertise to foster professional growth.

Requirements

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Strong understanding of IT service management principles and workflows.
• Experience in troubleshooting and resolving issues within enterprise service management platforms.
• Ability to analyze system logs and performance metrics to identify root causes of incidents.
• Familiarity with configuration management and change management processes within ITSM tools.
• Excellent problem-solving skills with a focus on delivering effective and sustainable solutions.

Additional Qualifications

• The candidate should have minimum 3 years of experience in ServiceNow IT Service Management (ITSM).
• This position is based at our Bengaluru office.
• A 15 years full-time education is required.