Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Electronic Medical Records (EMR)

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.

Professional Technical Skills:
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Must To Have Skills:
Proficiency in Electronic Medical Records (EMR).
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Must To Have Skills:
Onbase
- Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
- Experience with system monitoring and incident management tools to ensure timely detection and resolution of problems.
- Ability to work with multiple software components and understand their interactions within business-critical systems.
- Excellent communication skills to convey technical information clearly to both technical and non-technical stakeholders.
- Familiarity with software debugging techniques and root cause analysis methodologies.
- The candidate should have minimum 2 years of experience in Electronic Medical Records (EMR).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.


Qualification15 years full time education