Application Support Engineer

 About The Role  



Project Role :Application Support Engineer




Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills :SD-WAN Operations



Good to have skills :NA
Minimum

7.5 year(s) of experience is required



Educational Qualification :15 years full time education



Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:*Flexible to work in 24x7 rotational shifts, including weekend*Excellent communication skills*Expected to perform independently and become an SME.*Required active participation/contribution in team discussions.*Contribute in providing solutions to work-related problems.*Provide timely and effective technical support to clients.*Troubleshoot and resolve system or application issues.*Document client issues and resolutions for future reference.*Collaborate with cross-functional teams to enhance system performance.*Stay updated on industry trends and best practices.Professional & Technical

Skills:

*Mandatory Basic Networking skills :Routing & Switching (CCNA, JNCIA equivalent)*Must to Have Skills :Cisco Viptela, Cisco Meraki, Juniper *MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, Hpe Silverpeak*Good to have Skills :BGP, OSPF, HSRP, VRRP, STP, SVI, VTP*Good to have knowledge on Skills :Cloud Networking, Automation, Wireless, Firewalls*Proficiency in SD-WAN Operations and implementation*Strong understanding of network protocols and configurations.*Experience in designing and deployment of SDWAN network.*Experience in troubleshooting network connectivity issues.*Knowledge of ITIL framework for service management.*Hands-on Experience with network monitoring tools.
Additional Information* Strong communication and documentation skills. * Ability to work under pressure and in 24x7 environments. * Experience in global operations or managed service environments is a plus.* Education:* Bachelor's degree in Computer Science, Electronics, or equivalent field.* Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.

 Qualification 15 years full time education