Application Support Analyst (L2/L3)

MARUTI SUZUKI INDIA LIMITED
Posted on
MARUTI SUZUKI INDIA LIMITED logo
Experience
5 - 7 yrs
Job Location
Gurugram, India
Vacancy
1
Designation
Application Support Analyst
Job Type
Not specified

Job Description

Application Support Analyst (L2/L3)

Application Support Analyst with 5 to 7 years of experience in L2/L3 support of enterprise applications (functional & application layer) , ensuring 24 7 availability, SLA-driven operations, and rapid incident resolution .

Specialized in application troubleshooting, configuration, and data-level issue resolution , with focus on support automation and business continuity excluding infrastructure/server-level support .
Key Responsibilities
  • Manage incident, service request & problem lifecycle (ITIL)
  • Perform RCA, Bug identification, defect replication & performance troubleshooting
  • Handle application configuration, master data & workflow support
  • Enable monitoring, log analysis & proactive issue detection
  • Support change & release from application perspective (UAT, validation, stabilization)
  • Coordinate with business users, vendors & development teams for incidents/ RCA
  • Ensure data accuracy, application performance & process continuity
Technical Skills
Oracle Stack: Oracle Forms & Reports, PL/SQL, SQL etc.
Application Development: .NET, basic Java/Python etc.
Monitoring (Application Level): Splunk, AppDynamics (transaction/log analysis) etc.
API/Integration: Postman, SoapUI (API-level troubleshooting) etc.

Process Skills
  • ITIL: Incident, Problem & Change Management
  • SLA/KPI tracking & support goverce
  • RCA, trend analysis & preventive actions (functional/application issues)
  • Documentation: SOPs, runbooks, KB articles
  • Vendor coordination & compliance (SOD, VAPT, audits)

Soft Skills
  • Strong stakeholder management (Business IT Vendor)
  • Ownership-driven approach (SPOC mindset)
  • Analytical problem-solving & decision-making
  • Focus on continuous improvement & automation
  • Ability to train users and support L1 teams
Qualifications
  • B Tech/ M Tech (IT/Computer Science)

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