Role & responsibilities

Being a subject matter expert on platform functionality
Reviewing requirements for configuration changes ensuring there are no upstream/downstream or cross-member firm impacts
Providing Level 2 support for functionality issues that may be reported by member firms
Ensuring all requirements for a feature/functionality are complete and accurate
Ensuring all upstream and downstream application impacts are understood and any risks raised
Creating, building, and managing configuration workbook for each Deloitte member firm with regards to the way the system settings, workflow etc., is set-up for them.
Review and ensure all user stories / requirements are in-line with the scope and are accurate
Support application, functional, regression and User acceptance testing
Work with and support member firm users during the user acceptance testing period
Ensure appropriate documents, knowledgebase is updated at all times.

Preferred candidate profile

Minimum overall experience of 2-3 years.
Strong techno-functional understanding of how applications and databases work
Strong Experience in Triage/Troubleshooting system/application issues
Experience managing configuration on SaaS enterprise applications
Experienced working on supporting talent technologies/platforms
Experienced in requirements gathering, creating user stories
Strong understanding of incidents, problems and change requests management process (ITIL)
Experience working with Ticket Management System (CRM).
Should have participated in User Acceptance Testing. (UAT)
Strong knowledge of MS Office - Excel
Graduate from any background.
Very good in both Verbal and Written Communication skills.

Preferred: Good understanding of Talent Mobility Management as a Process & Practice

*******immediate joiner or max np 15 days, shift time 2pm to 1 pm. CTH for 1 year. excellent com skill is mandatory for this role.

interested candidate can send their cv@

anupriya.jaitly@orcapod.work

or whatsapp@9628677666

Application Support Analyst

Job Description