Troubleshooting service requests that come in via tickets, email and/or phone Identifying solutions to non-standard requests and problems Solving moderately complex application related problems Providing timely resolution to many application related errors/issues Testing functionality of application Coaching, providing feedback and guiding others Serving as a resource to others in the IT department Document and communicate effectively in order to ensure timely resolutions Working with third-party vendors in order to support the Eye Q product Analyzing technology solutions options and provides feedback to appropriate parties Analyze functional specifications of the supported system and determines potential impacts to end-user workflows. Conduct and manage end user application training for Existing and New Users. Document the change requests and coordinate with application development team to execute system changes. Perform data analysis and extract insights from trends to help improve the operational activities Support in developing, implementing policies procedures to ensure that systems support the organization s business requirements and meet the needs of end users.
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