Experience
Up to 2 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Application Support Analyst
Job Type
Not specified
Job Description
- Technical Support Analyst role focusing on resolving medium to high complexity issues reported by customers using application design and configuration expertise.responsibilities
- Work with customers to understand and document issues in ticketing toolsApply application design and configuration knowledge to solve customer issuesAssist customers in correct software usage
- Understand and classify issues into different severity categories (1, 2, 3)
- Ensure SLA compliance for each category of bugs"],requirementsGood hands-on experience supporting software applications in finance or treasury domain
- Experience in SaaS software for Treasury or Trade Finance products
- Experience in dotNet applications with Oracle DB backendMandatory SQL experienceExperience with ticketing tools like Jira, Freshdesk
- Proficiency in Microsoft Office tools, especially ExcelConfidence in direct customer interactionGood written and verbal English communication skillsGraduate degree in B.E/B.Tech
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